Refund policy

Cancellation right

Consumers have a 14 days right to cancel.

Returns policy

You have the right to cancel this contract within 14 days without giving any reasons..

The cancellation period for return is 14 days from the date of receipt. The day of receipt is intended as the day on which you or a third party designated by you took possession of the goods. 

To exercise your right of cancellation, you must inform us (Manufaktur Xela GmbH Hirschengasse 7 /Top 1, 1060 Wien,, Austria, Telefon: 01 236 00 19 ) of your decision to cancel this contract by a clear statement (for example, a letter by post or e-mail). For this, you can use the enclosed sample cancellation form, although this is not mandatory..

To observe the cancellation period, it is sufficient to send us notification of the exercising of the right of cancellation prior to the expiry of the cancellation period..

Effects of cancellation

If you cancel this contract, we will return all payments received from you, including the shipping costs (with the exception of additional costs arising as a result of you choosing a different form of shipping to the standard, less expensive shipping offered by us), immediately and no later than fourteen days from the day on which we receive notification of your cancellation of this contract. For this repayment, we will use the same means of payment as used by you during the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged fees for this repayment. We can refuse repayment until we have received the goods or until you have provided evidence that you have returned the goods, depending on which event is earlier. 

You must send back the goods or hand them over to us without undue delay and no later than fourteen days from the day on which you notified us of the cancellation of this contract. The deadline is met if you return the goods prior to the end of the fourteen-day deadline. The direct costs for returning the goods are borne by you. You must only pay for any potential loss in value of the goods if this loss in value is the result of unnecessary handling of the goods caused by checking the composition, properties and function of the goods. 


Exceptions for return

Excluded from the return policy are goods that have been manufactured according to customer specifications or are clearly tailored to the personal needs of the customer (e.g. engraved articles).


Sample cancellation form

(If you want to cancel the contract, please fill out this form below and send it back to us)

– To Manufaktur Xela GmbH, Hirschengasse 7 /Top1 , 1060 Wien,, Austria

– I/we (*) hereby cancel the contract for the purchase of the following goods (*) /the provision of the following service (*) concluded by me/us (*): )

– Ordered on (*)/received on (*)

– Consumer name

– Consumer address

– Consumer signature (only for paper notification)

– Date

(*) delete as applicable.